Mission: why do we exist?
We are always close by, enhancing quality of life, making the familiar more convenient, and the new within reach!
We are committed to being consistently within our customers’ reach. It means:
Geographical proximity: wide network of stores, availability in residential areas, convenient work schedule.Online accessibility: 24/7 online store, convenient mobile app, fast and high-quality delivery.
Emotional proximity: understanding client needs, friendly staff, customer-oriented service.
We will support you, we are a part of your life. We were close by yesterday, we are supporting you today, and we will accompany you in the future.
This is not a static promise, but a living development together with a client.
We aim to have a positive impact on people’s everyday lives. This is achieved by:
Product mix, meeting customer needs and quality standards.Available prices allowing customers satisfy their needs without compromising their budget.
Services (delivery, return, loyalty) saving our clients time and energy.
Comfortable environment in our stores.
We take responsibility for improving the client’s well-being. With us, your life becomes more easier, better and more balanced.
Everyday shopping and routines – buying food, households, and more – should be effortless, fast, and stress-free when you’re with us:
Simple interfaces, quick search for goods.Clear navigation in stores and optimized processes.
Convenient payment, delivery, return methods.
Your daily routine is our concern. We will make it easy, so that you can focus on more important things.
Simplified interaction, no unnecessary operations:
Rationalization of experience: automation, subscriptions, recommendations.
Inclusion: accessibility for the elderly, people with disabilities, parents with children, etc.
We are open to innovation, offering our customers access to new products, technologies, services, and experiences:
New categories, exclusive internally manufactured goods.Digital technology (AR, self-service, subscriptions).
Educational content: recipes, tips, master classes.
New technologies in the office: Advance solutions for store operations, sales, marketing, and merchandising – designed to work best for the business and be most convenient for customers.
We do not only keep track of the introduction of new technologies in our market, but also implement our own solutions.
You can do more than you think. We will help you try, take the leap, and learn through:
Access to new things: removing barriers — financial, technological, behavioral.
Personal growth: the brand is a guide to a modern lifestyle and way of thinking.
Values are not just words, but it is how we work.
They complement and strengthen each other, uniting us in the pursuit of long-term leadership.
The three values are united and exist together. They intersect because they work jointly, and this intersection forms a star.
It is about drive and energy when we get fully involved in doing something that will be noticed and that will change people's lives. It is about empathy – how we work with our clients, about the ability to look at everything we do through our client’s eyes, with respect and care. It is about the personal “why” that inspires us and gives our work meaning. It is about caring and being open to new things: we try, we learn, we generate ideas that move us forward. It is also about our warmth and connection with the customer.
It is about a cool head and clear consideration, when we don’t just know what to do, but understand exactly why. We act rationally, relying on facts and data rather than habit or emotions. We think critically, honestly admit our mistakes and turn them into lessons. We know nothing is impossible, any solution can be found and implemented if we approach it with mind.
It is about a high standard and ambitions that turn into results. It is about discipline: the ability to organize yourself, to act without waiting for instructions, and to see what we start through to the end. It is about self-exactingness and exacting attitude towards the others and about honesty and responsibility – for the team, for the common cause, for our own contribution.
Vision: where are we going?
We are driven by the ambition to leave a mark and to create something that sets a new standard, becoming a benchmark for others to follow.
We aspire to be the number one choice for customers of all generations – a part of their everyday lives, making daily routines more convenient, more rewarding, and brighter.
We strive to be closer, understanding and meeting our customers’ needs better than anyone else, through a variety of formats and services at every touchpoint.
Our goal is to make Magnit a trusted destination – a place people are drawn to and choose to return to.